Refund Policy
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Effective Date: January 1, 2025 Last Revised: April 2026 Applies to: All Programs
Transparent guidelines governing tuition refunds, program withdrawals, and financial obligations for all enrolled students.
Contents
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Purpose & Scope
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Cancellation Before Classes Begin
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Withdrawal After Classes Begin
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Refund Schedule
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Non-Refundable Fees
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Administrative & Involuntary Withdrawals
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How to Request a Refund
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Refund Processing Timeline
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Dispute Resolution
1. Purpose & Scope
This Refund and Cancellation Policy ("Policy") governs the rights and obligations of students enrolled in any program offered by AZNI Health Institute LLC ("the Institute"). It applies to our CNA Fast Track, Patient Care Technician (PCT), and Phlebotomy Fast Track programs, whether delivered in-person or in a hybrid format.
This Policy is intended to comply with Texas Workforce Commission (TWC) Career Schools and Colleges regulations. In the event of any conflict between this Policy and applicable law, the more protective provision for the student shall apply.
2. Cancellation Before Classes Begin
Students who wish to cancel their enrollment before the first day of scheduled instruction are entitled to the following refunds:
Cancellation within 3 business days of signing the enrollment agreement: Full refund of all tuition and fees paid, including the $200 deposit. This right exists even if the student has attended orientation.
Cancellation after 3 business days but before the program start date: Full refund of all tuition paid, minus the $200 non-refundable enrollment deposit (see Section 5).
Cancellation requests must be submitted in writing via the process outlined in Section 7.
3. Withdrawal After Classes Begin
A student who withdraws from a program after instruction has commenced is entitled to a pro-rated refund based on the percentage of the scheduled program completed at the time of official withdrawal. The official withdrawal date is the last date of recorded attendance or the date the written withdrawal notice is received by AZNI, whichever is earlier.
Refund calculations are based on the total contracted tuition for the program, not individual course or module costs.
Important: Simply stopping attendance does not constitute an official withdrawal. Students must submit a formal written withdrawal notice to protect their right to a prorated refund and prevent further financial obligation.
4. Refund Schedule
The following schedule applies to withdrawals after the program start date. Percentages represent the portion of tuition that will be refunded:
Program CompletedRefund AmountStatus
0.1% – 10%90% of tuitionEligible
10.1% – 25%75% of tuitionEligible
25.1% – 40%50% of tuitionPartial
40.1% – 60%25% of tuitionPartial
More than 60%No refundNo Refund
For programs measured in clock hours rather than calendar days, the percentage of completion is calculated as the number of clock hours completed divided by the total clock hours in the program.
5. Non-Refundable Fees
The following fees are non-refundable under any circumstances, including in cases of cancellation within the three-day window described in Section 2:
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$200 enrollment deposit
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Background check and drug screening fees
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Uniforms, name badges, and identification materials, once issued
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Textbooks and course materials, once accessed or opened
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CNA starter kits, once issued
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State examination fees paid to third parties
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Third-party certification or credentialing fees paid on the student's behalf
Note: Equipment or supply kits that have not been opened or used may be returned for a credit toward the refund amount, provided they are returned within 10 business days of withdrawal in original condition.
6. Administrative & Involuntary Withdrawals
AZNI Health Institute may administratively withdraw a student for any of the following reasons:
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Failure to maintain satisfactory academic progress
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Non-payment of tuition or fees in accordance with the agreed payment plan
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Violation of the Student Code of Conduct
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Failure to meet clinical eligibility requirements (e.g., expired immunizations, lapsed background clearance)
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Extended absence exceeding the limit set forth in the program handbook
Students who are administratively withdrawn are entitled to the same prorated refund described in Section 4, calculated as of their last date of recorded attendance. However, students withdrawn for non-payment may have any outstanding balance deducted from any eligible refund prior to disbursement.
7. How to Request a Refund
To initiate a refund or official withdrawal, students must complete the following steps:
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Submit a written Withdrawal/Refund Request to AZNI Health Institute. Requests may be submitted in person at our campus or by email to info@aznihealthinstitute.com.
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Include your full legal name, program of enrollment, last date of attendance, and reason for withdrawal.
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Return any issued equipment, uniforms, or unopened materials to AZNI at the time of submission.
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Meet with AZNI staff to receive your final account statement and confirm your outstanding balance, if any.
The official withdrawal date will be the date the completed written request is received.
8. Refund Processing Timeline
AZNI Health Institute will process all eligible refunds within the following timelines:
3-day cancellation refunds: Processed within 10 business days of receipt of the cancellation notice.
Standard withdrawal refunds: Processed within 30 calendar days of the official withdrawal date.
Refunds will be issued via the original payment method. Refunds for payments made by credit or debit card will be returned to the same card. Refunds for payments made by check, cash, or money order will be issued as a check to the student's address on file.
9. Dispute Resolution
Students who disagree with a refund determination may submit a written appeal to AZNI Health Institute within 30 calendar days of receiving the refund decision. The appeal must include:
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A written statement explaining the basis for the appeal
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Any supporting documentation (e.g., medical documentation, employer verification, extenuating circumstances)
AZNI will issue a written decision within 15 business days of receipt of the complete appeal. The decision is final and binding.
Students who believe their complaint has not been resolved by AZNI may contact the applicable state licensing agency for further assistance.
Texas State Oversight
AZNI Health Institute is a certified career school in Texas (School #S4637), regulated by the Texas Workforce Commission (TWC), Career Schools and Colleges division. Students may file a complaint with TWC at careerschools.twc.texas.gov.
Questions About This Policy?
Our team is here to help you understand your rights and navigate any refund or withdrawal process.
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AZNI Health Institute 5144 E. Sam Houston Pkwy, Suite 704 Houston, TX 77015
Phone: 281-864-7042 Toll-Free: 866-249-2188
Email: info@aznihealthinstitute.com
Website: aznihealthinstitute.com
Office Hours: Monday – Friday, 9:00 AM – 4:00 PM
© 2026 AZNI Health Institute LLC. All rights reserved.
This policy is subject to change. Students will be notified of material changes. The most current version is available at our campus and on our website.